Refund and Cancellation Policy
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to dolegally.com or its partners, associates, subsidiary or holding or joint venture companies and the terms "You" /"Your" / "Yourself" / “Client” refer to the users of our portal, services and products.
Our focus is complete client / customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the terms and conditions of each deal / service before buying / booking it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their services / projects / products and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via contact us link. You may also use the existing mechanism to cancel a particular service or product. Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Following Service(s) or product(s) can’t be cancelled:
- Cancellation request received later than 3 business days of initiating the work
- Service / product is used or consumed
- Intentional cancellations
- Some time is already spent on rendering a particular service
- Services that depend on another linked service(s)
- Delays from the customer in providing the information / documents or both
- Miscommunication by the client or his representatives
- Service / product which is not in a position for use or reuse / sell or resell
Third party services / products that are not hosted or provided by us and are not in our control cannot be canceled in our website and we are no way connected with such cancellations and refunds. Therefore we request you to go to respective third party portals or websites and request cancellations or refunds as per their policies.
We will try our best to create the suitable services / products / concepts for our clients. In case any client is not completely satisfied with our services / products we can provide a refund subject to the terms and conditions mentioned here.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Refund will take any time between two working days to twenty one working days based on the payment gate way provider’s policies. We will always try to refund as much as possible.
Refunds will be calculated after deducting service fee, payment gateway charges, taxes and other applicable charges, pending or outstanding dues. Refunds will not be entertained in the event of above mentioned circumstances. In any case refunds or claims or interests etc which are above the actual amount received by us are not entertained and not acceptable.
Security of your Personal Information
We secure your personal information from unauthorized access, use or disclosure secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol or other controls / protocols.
Amendments to Policy
We will occasionally update this Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how Dolegally.com is protecting your information and caring for clients.
Contact or Feedback Information
We encourage your comments regarding this Policy. Please contact us at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Any complaints or concerns with regards to this policy and or comments can be brought to us via in writing or through email signed with the electronic signature to email@example.com.
Full contact information including mailing address is available at “Contact Us” link at www.dolegally.com/contactus.php